Support 2017-08-11T14:14:02+00:00

Do you have a question or need help?

Please complete the form below and a member of our team will contact you.

Customer Care Services

As part of our commitment to customer care, we have provided additional services to help you when you need it most.

24 Hour Claims Helpline

  • 0345 300 4006

24 Hour Claims Helpline – including emergency repairs and catastrophe claim (please quote Your Policy Number)

We recognise that losses mean disruption to your project and that the ultimate test of any insurance policy is providing a fast, effective claims service. We also realise that running a project means that it might not be convenient for you to report a claim to us during normal office hours. That’s why you can now notify us of any claim when it suits you – any time of the day or night. All you have to do is call.
Should emergency repairs be needed to your property, we will put you in touch with a tradesman from our carefully selected panel. You will have to pay the cost of any work done, but where the damage is caused by an insured Event, you can of course submit the cost as part of your claim. Whatever the nature of the emergency, you just need to make a single phone call.

If you are faced with a major catastrophe, such as a serious fire or flood, we recognise that you will need expert assistance immediately. We will send a representative to help you in a major crisis, 24 hours a day, 365 days a year.